How do I configure case routing?

Cases are automatically routed to the appropriate agents based on the departments that the agent is assigned to. To Configure Case routing you must:

1. Login to your tolktalkCX Dashboard;
2. Click Settings on the bottom of the left-hand menu;
3. Navigate to the Departments tab by clicking the Departments button;
4. From here you can add/remove assign/re-assign agents  from each individual department;
5. Find out how to set a default case department or add/remove departments.