What is Live Chat?

Live chat is technology that provides companies with a way to interact with users when they visit a company’s online properties such as a website. Live chat is typically implemented through code that is inserted on selected pages of a website and companies can decide which pages to make live chat available on. 

Live chat is typically used by sales, marketing and customer support staff to answer questions from customers and prospects. On the customer side, live chat is widely used by visitors to seek assistance during their website sessions.