Can I manually create a case on behalf of a customer?
Yes. To manually open a case on behalf of a customer you must:
- Login to your tolktalkCX account;
- From the dashboard click Cases in the menu on the left-hand side;
- Click the New button on the top left, and a pop-up will appear allowing you to manually fill in the customer information related to the case. You can also set the priority and the category it belongs to;
- Hit Create to save and finish creating the case.