How do I respond to a case?
To respond to a case you can do the following:
- Login to your tolktalkCX account;
- From the dashboard click Cases in the menu on the left-hand side;
- From here you may browse or search through the case you would like to respond to;
- Once you have found the case click details on the right-hand side;
- To communicate with the customer and directly respond to the case you can type in your response and send it through the customer chat module;
- Make sure the customer chat tab is selected.