How do I respond to a case?

To respond to a case you can do the following: 

1. Login to your tolktalkCX account;
2. From the dashboard click Cases in the menu on the left-hand side;
3. From here you may browse or search through the case you would like to respond to;
4. Once you have found the case click details on the right-hand side;
5. To communicate with the customer and directly respond to the case you can type in your response and send it through the customer chat module;
6. Make sure the customer chat tab is selected.