tolktalkCXTM Marketplace
- Pay only for what you need, eliminate commitments to unwanted features
As a cannabis-based business in a competitive marketplace we understand that flexibility is important to you. Add features you need for as little as $5 per month while at the same time having the advantage of our base solution to auto-ticket and auto-route all incoming inquires & customer care or feedback.
- Seamless integration between all tolktalkCX apps
- ONE Provider - ONE Platform
tolktalkCX provides seamless chain of custody with a marketplace of applications that work on ONE dashboard for one price saving you thousands of dollars annually.
Agent Efficiency Detail Report
Understand how well your agents are doing, and Identify your top performers! You can also use this report to track individual agent progress
Agent Efficiency Summary Report
Get a summary of how your team is handling all incoming feedback
Case Reminders
Stay on top of all incoming inquires & customer care or feedback. Never miss a customer response with on-time reminders, and notification alerts
Contact Form
Converts any static contact us page into a dynamic call-center like experience, by customizing your contact form specific to the webpage
Custom API
Allow businesses to easily integrate with their own App, to better serve their customers
Customer Rating
Rate your customer interactions, and keep track of your loyal customers
Customize Email Templates
tolktalkCX offers an easy and simple way to personalize your email communications for every customer. Look professional by customizing your email templates to fit your brand messaging
Facebook Messenger
Businesses can directly receive and respond to Facebook Messenger messages from one centralized dashboard. Win over inquiring prospects with fast and personalized responses, nurture leads over chat, and keep in touch with longtime clients. This integration puts Facebook Messenger at your fingertips right inside tolktalkCX
Instagram Messenger
Businesses can directly receive and respond to Instagram Messenger messages from one centralized dashboard. Win over inquiring prospects with fast and personalized responses, nurture leads over chat, and keep in touch with longtime clients. This integration puts Instagram Messenger at your fingertips right inside tolktalkCX
Manage Customer Data
Manage all your customer data from one location. View, search, filter, sort, update, upload and download your customer data without having to leave the tolktalkCX dashboard
Resolution Rate Report
Determine the average case resolution time for each of your agents, and compare it with the average company case resolution time
Review Generator
Automatically ask for customer reviews and improve your company’s online reputation using the customer reviews feature. The entire process is tracked and logged making it as simple as possible to increase positive ratings and reviews
SMS Messaging
Easily and simultaneously send SMS text messages to a large number of cell phone users by utilizing our automated messaging system. It is one of the most effective ways for a business to connect with customers, increase engagement, and raise brand awareness.
Social Feeds
Consolidate all customer feedback across social media sites and easily respond through your company’s social channels
Social Watchlist
Agents can use watchlist to pin posts from social sites for later review, aggregate for lead generation, and share internally with other departments and team members to create custom notes or generate cases
Automation
Automate your customer care processes with case routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team
Knowledge Base
Knowledge is power. Reduce resolution times by arming your agents with actionable information. Go beyond customer insights and put the right answer at your agents fingertips, to resolve issues at speed
Review Widget
Build trust with customers by showcasing your best customer reviews on your website or anywhere else you want to manage your online reputation
Engage with your customers instantly through WhatsApp, the world's most popular messaging app. Businesses can read, respond, and resolve all customer inquiries from one centralized dashboard