What is a case?

A case is a ticket or an inquiry that a customer may have. A case will be automatically created through your website,  imported from tolktalk or from other sources connected to your account. To learn more about how to create a case click here. To view your current cases:

1. Head over and login to your tolktalkCX Dashboard;
2. From the dashboard click Cases in the menu on the left-hand side;
3. From here you may browse or search through your current cases or you can create a case, respond or assign the case to an agent;