Knowledge Base
Admin Guides

Can I have multiple agents login simultaneously with the same support login information?
How do I add additional agents?
What are the optional fields on the Contact Widget and the Contact Form used for?
What are your policies around customer data privacy?
How do I configure case settings?
How do I configure case routing?
How do I set a default case category?
How do I set a default case department?
How do I manage case resolution types?
How do I track case resolutions?
Can I add custom department names specific to my company?
How do I customize the website widgets for branded look and feel?
How do I embed the widget I’ve created into my website?