User Guides | tolktalkCX

How do customers create a case?

SMS Integration

How can I update my agent information?

How do I search for closed cases?

How do I see customer information?

How do I manage my company’s Twitter Channel?

How do cases get assigned to me?

What is a Case Category?

What are case departments?

What is a case?

How do I respond to a case?

Can I manually create a case on behalf of a customer?

How do I close the current case I am working on and create a new case on behalf of the customer?

How do I flag a case as fake?

How do I manage my company’s Facebook Channel?

Can I assign the case I am currently working on to someone else?

How can I reopen a previously closed case?

How do I add internal notes to a case?

How do I assign the case to someone else?